How early should I arrive for my spa treatment?
For your convenience and relaxation, we suggest you arrive at least 15 minutes before your treatment. If you are late, your treatment time will be shortened accordingly.
Do I need a reservation?
An appointment is required.
What if I am not comfortable?
We ask that you communicate your concerns with us while you are here. Whether it’s the pressure level of your massage to the lighting in the room, this experience is for you to relax and enjoy our services, please communicate any concerns.
What about jewelry and valuables?
During your visit we ask that you leave these items in your room, we also provide lockers for personal belongings.
What if I am pregnant?
We recommend that you do not receive any Spa service until after your first trimester concludes. After that the Spa offers a variety of wonderful treatments for the developing body. Please let us know if you are pregnant- a certified prenatal therapist must perform this treatment.
How do I pay?
We accept cash, major credit cards, Marriott gift cards, and if you are a hotel guest you can sign the charges to your room
How much are Gratuities?
For your convenience, we add a 15% Service charge to all spa services. The therapists receive 100% of that service charge. If you would like to add any additional gratuity, you may do so by using a credit card, room charge or cash. Any Spa Concierge can assist you.
What if I must cancel by appointment?
A 24-hour notice is required to cancel any treatment. Guests are responsible for 100% of the service charge for no-shows and cancellations with less than 24 hour notice. Credit cards and gift certificates will be charged for outstanding balances.
Do you offer refunds and/or exchanges?
There are no refunds on products or gift certificates. Retail purchases can be exchanged for up to 7 days, if not used.
